Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@reliablerx.co.uk. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@reliablerx.co.uk.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@reliablerx.co.uk.

At Careprosts.com, customer satisfaction is very important to us. We strive to deliver genuine products and ensure every order reaches you safely. Please review our return and refund policy below.

Order Cancellation

Orders can be cancelled before they are shipped. If you wish to cancel your order, please contact our support team as soon as possible.

Once an order has been processed or shipped, it may no longer be eligible for cancellation.

To request an order cancellation, please email us with your order number and reason for cancellation.

Returns Policy

Due to the nature of pharmaceutical and healthcare products, we generally do not accept returns once the product has been shipped. This policy ensures the safety, authenticity, and quality of the medications we provide.

However, returns may be accepted in the following situations:

  • You received the wrong product

  • The product was damaged during shipping

  • The package arrived defective or leaking

  • The order received does not match your purchase

In such cases, customers must contact us within 7 days of delivery.

Refund Policy

If your request meets our return conditions, we will review the issue and provide one of the following solutions:

  • Replacement product shipped at no extra cost

  • Partial refund

  • Full refund, depending on the situation

Refunds will be processed after the issue has been verified by our support team.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us immediately with:

  • Your order number

  • Clear photos of the product and packaging

  • A short explanation of the issue

Our team will review the case and respond within 24–48 hours with a resolution.

Non-Refundable Situations

Refunds or replacements may not be issued in the following cases:

  • Incorrect shipping address provided by the customer

  • The order was already shipped and refused without valid reason

  • Delay caused by customs clearance or local postal services

  • Products opened or used after delivery

Lost Packages

If a package is lost in transit, we will investigate with the shipping carrier. In many cases, we will either reship the order or provide a refund depending on the outcome of the investigation.

Contact Us

If you have any questions regarding your order, please contact our customer support team.

Email: info@careprosts.com
Website: www.careprosts.com

Our team is always happy to help and ensure you have the best possible experience with Careprosts.com.